Effective Date: May 22, 2025
Welcome to Lavelle! These Terms and Conditions (“Terms”) govern your access to and use of our website, www.lavelle.com (“Site”), and any purchases made through it. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
1. Use of Our Website
- You must be at least 18 years old or have the consent of a parent or guardian to use our Site.
- You agree to use the Site for lawful purposes only and in accordance with these Terms.
2. Products and Orders
- All products listed on our Site are subject to availability. We reserve the right to limit quantities, discontinue items, or cancel orders at our sole discretion.
- Prices are listed in USD and are inclusive of applicable taxes unless otherwise stated.
- We reserve the right to correct pricing errors at any time.
Order Acceptance
- Once you place an order, you will receive an order confirmation email. This does not mean your order has been accepted.
- Acceptance occurs when we dispatch the product(s) and send you a shipping confirmation email.
3. Payment
- We accept secure online payments via trusted third-party payment gateways.
- All transactions are encrypted. We do not store your complete payment details.
4. Shipping & Delivery
- Delivery times vary depending on your location and product availability.
- Estimated delivery dates are provided for reference only and are not guaranteed.
- We are not liable for delays caused by courier services or unforeseen events.
5. Returns & Exchanges
We want you to love your purchase. Please review our full Return Policy for complete details.
- Items may be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, and in their original condition and packaging.
- Certain items like hijabs and candles may not be eligible for returns due to hygiene and safety reasons.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
6. Intellectual Property
- All content on the Site, including product images, logos, text, and graphics, is the property of Lavelle or its content suppliers and is protected by copyright and trademark laws.
- You may not reproduce, distribute, or exploit any content without written permission from Lavelle.
7. Limitation of Liability
To the maximum extent permitted by law:
- Lavelle shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our products or Site.
- Our total liability for any claim related to an order shall not exceed the amount paid for the product(s) in question.
8. User Accounts
If you create an account on our Site:
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to provide accurate, current, and complete information.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your information.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. Continued use of the Site constitutes your acceptance of the revised Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.
12. Contact Us
For any questions regarding these Terms, please contact us:
📧 Email: admin@lavelleonline.com
📍 Address: Islamabad, Pakistan
📞 Phone: 03001709476
Thank you for shopping with Lavelle – where tradition meets timeless style.
